>

Frequently Asked Questions

I am traveling to Cambodia via Thailand, Vietnam or Laos but I am not sure which port I will be using. What should I do?

Not all border checkpoints support e-Visa. Please check before you apply. You can apply on-arrival Visa for those checkpoints not supporting e-Visa.

Can I change my photo after submitting my application?

Yes, you can. Please send the photo to info@evisacambodiaservice.com together with your reference number.

If I have more than one passport, can I apply for the Visa using the particulars from the first passport and then travel with the second passport?

Travelers are required to travel with the passport for which the e-Visa is issued for.

Can I get a refund if my e-Visa application is rejected?

Yes, a refund will be honored unconditionally to any rejected application. Refunds will be processed usually within 1 business day of rejection notification. Refunds for rejected applications will be deducted $36usd Government statutory administration fee. Please refer to our Refund Policy.

How can I check on the status of my e-Visa?

You can go to the Contact us page and send an enquiry. On recieving your request, we will update you on the status of your e-visa process.